Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. Please email us with the subject return and let us know you’d like to send the product back. In 24 hours we will follow up with details.
Any goods sent back to us without prior company approval will not be refunded, replaced or repaired and any costs we incur for this return will be passed onto the customer.
You must ensure that they are properly and securely packaged and labelled with our address.
The cost of returning these goods is at your expense and we would always recommend the use of a tracked postage service such as Royal Mail’s Signed For service.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. If you believe any of these to be the case please email, telephone or write to us within 30 days.