We are happy to offer a refund for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Conditions for Returns

Please note that all items must be returned in a saleable condition:
– Unopened, with all original product packaging
– Unused

We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

Return Shipping

You need to cover the cost of return shipping. Please send your returns to the following address:

Achillea Beauty
13A Oakdene Avenue
BR76DY
London
UK

How to Return an Item

1. Ensure the item meets our return conditions (unopened, unused, in original packaging)
2. Pack the item securely to prevent damage during transit
3. Include your order number and reason for return in the package
4. Ship the item to our returns address (provided above)
5. We recommend using a tracked shipping service for your protection

Refund Process

Once we receive your return:
– We will inspect the item to ensure it meets our return conditions
– If approved, we will process your refund within 5-7 business days
– The refund will be issued to the original payment method used for the purchase

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exceptions

Certain items are exempt from our standard return policy due to hygiene reasons or perishable nature. These may include:
– Opened cosmetics or skincare products
– Personalized items
– Sale items (unless faulty)

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our customer service team immediately. We will arrange for a replacement or full refund, including return shipping costs in these cases.

Your Statutory Rights

This returns policy does not affect your statutory rights under the Consumer Rights Act 2015.

For any questions or concerns regarding our return policy, please contact our customer service team at [insert contact information].

We appreciate your business and hope you enjoy your Achillea Beauty products!